Support Offices
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Center for Early Dispute Resolution
 
Diversity Management & Equal Opportunity
 
DoDEA's Procurement Division
 
HR Regional Service Center
 
Information Technology Division
 
Logistics Division
 
Office of Communications
 
Office of General Counsel
 
Office of Investigations and Internal Review
 
Office of Safety and Security
 
Office of Small Business Programs
 
Regulations, Educational Support Policy & Legislation
 
Resource Management Division

Area Offices

About Conflict

Conflict is a situation in which people or groups act out of a belief that they have incompatible and opposed goals, values, or interests.

Conflict is a normal and natural part of life. It arises in all parts of life because people have different goals, priorities, responsibilities, values, and backgrounds.

Conflict is inevitable.

Conflict has both destructive and constructive sides and consequences. Constructive conflict is creative and can lead to better relationships and better quality decisions.


Destructive conflict damages relationships, eroding respect and trust, and taking time and focus away from our mission of providing an exemplary education. Learn more:

 

 


 

 

CHARACTERISTICS OF CONSTRUCTIVE AND DESTRUCTIVE CONFLICT
Destructive Conflict Constructive Conflict
Each party attempts to “win” Parties try to find a solution
Contentious tactics Creative joint problem solving
Antagonism between parties increases Considers dissenting opinions
Relationships deteriorate Relationships remain respectful, may improve
Increasingly judgmental Non-judgmental, exploratory discussions
High levels of anger, frustration Little negative emotion
Effective communication declines Communication is open and honest
Real issues are often not addressed High quality outcomes, taking all
information and needs into account to the extent possible
Conflict is avoided and left to fester

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Poorly handled, destructive conflict has high costs for you and for the functioning of your school, district, and area.

TYPICAL COSTS OF DESTRUCTIVE CONFLICT:

Financial costs

  • Time spent on the conflict by employees, supervisors, parents, others
  • Legal costs

Emotional costs:

  • Low morale
  • Increased stress

Damaged working relationships

Decreased trust

Reduced communication which leads to:

  • low information flow
  • continued conflicts based on poor communication and understanding
  • lower quality decisions

and ENERGY AND FOCUS ARE DISTRACTED FROM DoDEA’S EDUCATIONAL MISSION

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Listening:

“We have two ears and one mouth so that we can listen twice as much as we speak.” Epictetus

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Interest-based Negotiation (also known as “Principled Negotiation” or “Integrative Negotiation")

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Having Challenging Conversations

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