Ms. Julia Carroll
Julia Carroll distinguished herself through exceptional meritorious performance as the program manager for the DoDEA Hotline Program, as well as assuming the role of DoDEA Office of Inspector General record manager, contract representative, and acting Pacific IG investigator.
As the DoDEA Hotline coordinator, she processes Hotline phone calls, emails, and referrals from the DoD OIG. The Hotline serves not only those trying to reach the DoDEA OIG but also individuals who have exhausted other options and need help resolving issues. Carroll consistently goes above and beyond in her interactions with the public and within DoDEA, ensuring the efficiency of OIG processes. She truly embodies the spirit of "other duties as assigned."
She has updated the IG Action Form and the Administrative Complaint Form, and she has enhanced the DoDEA OIG's capabilities by developing dashboards for the DoDIG System, facilitating data analysis in support of the DoDEA director.
Carroll processed approximately 71 contacts, providing direct support to individuals with IG issues and those seeking assistance. These contacts led to full support with IG assistance, inquiry, and/or investigation. Carroll also processed eight Hotline contacts on various topics, including an employee’s threat to a deployed military member’s concern about their child’s Individualized Education Program (IEP) services. All of these calls require readiness to respond appropriately to ensure the safety and well-being of DoDEA employees and the military members we support.
One notable instance of her dedication was when she assisted a soldier within 24 hours, connecting him with the responsible office to process his PCS orders in time. The soldier thanked the OIG as he was able to move with his family and maintain the operational unit staffing needed to fill a critical position.
Carroll also completed a 13-page report that identified significant findings in a Living Quarters Allowance Waiver/Travel Agreement case. Her meticulous work identified approximately $55K in unauthorized funds.
Carroll is a consistent performer and an outstanding individual with an exceptional ability to provide out-of-the box solutions in supporting the mission and goals of the DoDEA OIG team. Her accomplishments during this period have had a significant positive impact across DoDEA headquarters, regions, districts, schools, and the DoD.
